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Consumer trust

How much do consumers really trust your checkout?

Consumer trustThis is what we set out to find with this study commissioned to PYMNTS We’ve all heard about the boom in online shopping since the onset of the pandemic and the ensuing rise in cyberattacks. But how have the increases in online shopping and data breaches impacted consumers’ trust in payment channels? We set out to find answers in our Securing eCommerce study, conducted in collaboration with PYMNTS. The study surveyed a census-balanced panel of 2,368 U.S. consumers about their

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Medication and a glass of water

How to comply with PSD2 authentication without a headache

Medication and a glass of waterThe European Union’s Payment Services Directive 2 (PSD2) regulation finally came into full force in most countries this year, putting the burden on companies to meet authentication requirements for payments. Regulations like these often come with additional security hoops consumers have to jump through. But it doesn’t have to be that way. With the right strategy, companies can provide frictionless online experiences while remaining compliant with constantly changing regulations, including PSD2. Using passive behavioral biometrics, you can seamlessly verify that

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Woman browsing on her mobile phone

How behavioral biometrics can stop social engineering and malware scams dead in their tracks

Woman browsing on her mobile phoneSuppose you get a frantic call from your aunt, Rose. She tells you that she’s been contacted by IRS collection officers and she owes them money. While on the phone with her, the “IRS” coached Aunt Rose on how to pay, which included prompting her to log in to her bank account and wire them money, which she did. Aunt Rose has just been scammed — or more accurately, coached. Also called coercion or social engineering with user interaction, coaching

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Gymnastic move, upside down splits

User experience – a delicate balance?

Gymnastic move, upside down splitsCustomers expect streamlined and easy online experiences. A little friction is okay — most people don’t object to typing in their password every once in a while. But when companies start layering on security steps like one-time passwords and security questions, customers can get frustrated quickly. Strong online security is important, especially with sophisticated attacks on the rise. But it shouldn’t come at the cost of user experience. To protect users’ accounts and data without relationship-damaging levels of friction, you

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