How Has COVID-19 Changed Consumer Behavior, and What Does that Mean for Fraud Models?

PaymentsJournal | September 17, 2020 –Since most fraud prevention platforms analyze consumer behavior to detect fraud, a substantial change in consumer behavior can throw off the models. Therefore, with COVID-19 forcing people to change the way they work, shop, and interact with one another, fraud models need to adapt in order to stay effective.

To understand how COVID-19 has changed consumer behavior and what that means for fraud models, PaymentJournal’s editor-in-chief Ryan McEndarfer sat down with Robert Capps, VP of Market Innovation at NuData, a Mastercard company.