Information Security Buzz: United Airlines Sets Minimum Bar On Security

August 26, 2016 — United Airlines Sets Minimum Bar On Security

Robert Capps, VP at NuData Security, comments on a series of updates to the United Airlines website that it claims will improve the security of its customers.


United Airlines is clearly attempting to incrementally advance consumer security, while maintaining usability. We remind ourselves every day that security is a process, and for it to be so, it has to become part of business as usual… not a milestone, or a sprint to the finish line. The race has not been run, or won. It’s not, in fact, a race at all – and although hackers might not see it that way, we’re in it for the duration. Any good security program must be a balance between effectiveness and convenience, between threat protection and customer friction and in perfect unison, in sequence and timing, just like a good duet.

The approach United Airlines is taking seems thoughtful and appropriate, given the number of customers who use the system on a daily basis, and the need to provide timely and ubiquitous access to flight information, reservations, tickets and other travel information.

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